This section provides answers to common licensing
questions. For more information, see Obtaining
and Installing Optional Feature Licenses.
Question |
Answer |
---|---|
What does the CPAM base license cover? |
The base license includes these services and modules: · All hardware modules · Web services · Badge Designer |
What additional license SKUs are available for additional modules? |
None. All module licenses are purchases bundled with the hardware. New hardware does not require additional license installation. |
How are licenses keyed to the specific server? |
By the ICPAM software serial number that is obtained using the ICPAM Server Administration utility. The serial number is 16 hexadecimal digits in the range of 0-F. The server hardware serial number is not used. |
If the ICPAM is in an HA (high availability) configuration with two servers, do I need two copies of each license? |
No, all licenses are installed on the primary server, with the exception of the HA license. The HA license is the only license installed on the standby server. |
What is the SKU for the HA feature? |
CIAC-CPAME-HA= is the SKU for the HA license. |
Can a license be moved to another ICPAM server? |
No, once a license is issued it is bound to the server serial number that the license is issued against. You must obtain a new license for the server you wish to move the license to. |
Who handles licensing issues for the ICPAM server? |
Identiv customer support can assist with installing a license but cannot generate licenses. If you have a problem with the license file itself you can email licensing@identiv.com and seek additional assistance. You should include the ICPAM serial number and the purchase or sales order number as well. |
What software features require a license? |
· The Enterprise Data Integration (EDI) feature requires SKU CIAC-EDI= · The High-Availability (HA) feature requires CIAC-PAME-HA= · The
Enterprise Application Integration (EAI) feature requires CIAC-PAME-EAI= For more on this topic, refer to Obtaining and Installing Optional Feature Licenses. |
What is the process to acquire additional licenses? |
Identiv or our partner generates a sales order and the licensing team then generates a PAK (Product Authorization Key). The file is then installed onto the ICPAM primary server (except the HA license which is installed on the standby server) using the web GUI interface. See Obtaining and Installing Optional Feature Licenses. |
What are controller conversion licenses for? |
These are for supporting non-ICPAM access panels. |
See also: